Terms of Purchase

Orders & Payment
All orders placed through tenpointsboots.com are subject to availability and acceptance. We accept payment via Visa, Mastercard, American Express, and PayPal. Once your order is confirmed, you will receive an email confirmation with your order details.

Pricing & Currency
All prices listed on our website are in New Zealand Dollars (NZD) and include GST where applicable. Prices are subject to change without notice.

Shipping & Delivery
We aim to dispatch orders within a set timeframe, but delivery times may vary depending on your location. Shipping costs and estimated delivery times will be displayed at checkout.

Returns & Refunds
If you are not completely satisfied with your purchase, you may return eligible items within a specified period. Items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds will be processed to the original payment method.

Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us immediately. We may require photos or additional information to process your claim.

Cancellations & Changes
Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.

Warranty & Care
Some products may come with a manufacturer’s warranty. Please refer to the product description for details. Proper care and maintenance of your footwear will ensure longevity.

Promotions & Discounts
Discount codes must be applied at checkout and cannot be redeemed after purchase. Only one promotion can be used per order unless otherwise stated.

Privacy & Security
We take your privacy seriously. All personal and payment information is securely processed and stored in accordance with New Zealand privacy laws.

Contact Us
For any questions regarding your purchase, please reach out through the contact form on tenpointsboots.com. Our team will assist you as soon as possible.

Thank you for shopping with tenpointsboots.com!